Over the weekend, my cute 3 year old front load washer threw a tantrum. It began beeping and blinking a repair code of "TE", which I'm convinced means "Terribly Expensive" repair ahead. I tried to call Customer Service, but of course, they only work Monday to Friday. I emailed them from their website and got the following message:
Yes, thanks so much.
So bright and early Monday morning, I prepared to call. I put the kids through the potty room and then I set them up with their favorite DVD about Thomas Train. In backup, I set out their favorite puzzles on the table. I had the Lincoln logs in reserve that I only get out rarely. I explained carefully that I had an important phone call to make and that I needed them to sit quietly. The kids all nodded somberly.
As soon as I started dialing, the couch magically transformed into a trampoline and of course my 2 year old fell of and bonked his nose. So, the TV got shut off, kids were guided to the puzzles, talked to sternly and this Momma hit redial.
I got to the menu system and the kids started throwing wooden puzzle pieces at each other. We did a time out and then cleaned up. I got them set up with the Lincoln Logs and redialed again. I got through the menu system. I was listening to hold music. The 5 year old took all the best big logs to himself and his 3 year old sister started to wail like a banshee about it (with real tears even!). The 2 year old just started running in circles at this point making the scene look like a 3-ring circus.
Just as customer service answered, I was hanging up the phone! This time, the kids got sent to separate rooms with separate toys and strict orders to play alone quietly. I waited a minute before redialing and sure enough they started trying to throw toys through the doorways at each other. I called for a quick end to the flying toys trapeze act and planted myself firmly between their bedrooms.
Then I dialed for the fourth time and I was feeling in high spirits as I could even mostly understand the outsourced-to-India customer service representative. My 2 year old walked up to me silently, but with totally wet pants.
How do you get your kids behave while you are on the phone?



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